Donald K. Wagner

Manager, HBC Multimedia Labs


AA   Onondaga Community College 1971

BA   SUNY Fredonia, 1973

MA  Clemson University, 1976

CNA (Novell) Certification, 1996

MSF  Certified Rider Coach Trainer 2000-Present


Give department-wide computer support in 3 locations (HBC, Tolley, Euclid) and with over 100 devices, hardware & software upgrades, application support, coordinate w/ faculty, staff, & committees; assist faculty & staff with data backup, oversee video conferencing requests (Skype, iChat) & distance learning in Tolley bldg.; evaluate software apps; assist with training, coding & content update of LLL website via Cascade; assist with support requests for Listserv management; assist with LLL requests for BlackBoard trouble-shooting & referrals; oversee LLL Facebook presence and oversee Facebook content; become familiar with other social networking media; supervise work study interns; manage HBC 217 computer lab; work collaboratively with the College of Arts & Sciences Computer Support Group (CSG) attending meetings, reporting client requests regularly through Orange Tracker System; maintained administrative computer data in university's Active Directory IWM system (items such as email account migration, email quota, printer access, new account activations, etc.); keep records and inventories in HostReg system about users, computers, locations, IP addresses.  Assist LLL faculty with MSWord document formatting specifications. Overall, provide first-line service for general troubleshooting of computer-related questions & problems.

Career Highlights



• Manager, H.B. Crouse Multimedia Labs, SU, 1995-Present

• Coordinator, Distance Language Learning among Cornell

  University, Colgate, & SU, 2005-Present

Scholarly Writing Instructor, SUNY ESF, 1991-present

MSF Rider Coach, Learn-2-Ride, 1999-2009

• Writer & Consultant, Technicrafts, 1986-present

• TATU Technical Advisor, SU Writing Program, 1991-1994

Technical Coordinator, SU Writing Program, 1988-91

• Faculty, Division of International Programs Abroad, 1988

Writing Instructor, SU Engineering Co-op 1989-1993

• Writing Instructor, SU Writing Program, 1980-1995

• Faculty, Auburn Program, University College, 1986-88

• Teacher, Oneida-Madison BOCES, Adult-Ed, 1985-86.

• Teacher/Counselor, Annsville Youth Camp, NYS Division for Youth, 1982.

Teacher, Special Ed., Syracuse City Schools, 1976-78

• Technical Writing Instructor, Tri-County Technical College, Pendleton, S.C., 1974-76

• TA-English, Clemson University, Clemson, S.C., 1974-76

IT Technical


• Server Admin (Novell, Appleshare, Active Directory)

• Operating Systems (Windows & Mac OS)

• Active Directory management, Munki Tools

• Networking (Ethernet 10/100/1000 BT)/Airport/WIFI

• Designing & implementing clusters (217, 227, 316 HBC)

• Planning & implementing departmental office systems

• Preparing proposals and budget items

• Ordering departmental & faculty computers

• Troubleshooting & repairing multimedia equipment

• Evaluating language & writing curriculum software

• Consulting with department committees about technology

• Training GA, TA & work study students

• Supporting remote access (ACC, Timbuktu, WIFI)

• Printing services & queues

• Contacting vendors about current and future projects


Web sites


Languages, Literatures, & Linguistics,


Syracuse Builders Exchange,

Builders Exchange of Rochester,

Building Industry Employers of New York,

Assoc. Building Contractors of Triple Cities,

Construction Exchange of Buffalo,



Polycom Videoconferencing, Preparing Materials for Distance Learning, Blogging, BlackBoard, Converting VHS to Digital, Navigating the Internet, MSOffice, Windows, MacOS, Intro to Unix,  Safari, Netscape, Explorer, Firefox, Email (Outlook, Exchange, Communicator, Eudora, Pine), Electronic Classrooms, PacerForum, Adobe Suite, Photoshop, PageMaker, InDesign, Telnet, Scanning, HyperCard, Various Language Softwares



Using Polycom Videoconferencing to teach Turkish, Bengali, and Tamil” Syracuse University, 2007

Integrating Video Conferencing for Distance Language Learning” Cornell University, 2005

 “HyperHindi, Chinese, Entradas, & Nihoon e Yookoso,” Educom, 1995

Languages & Mulitimedia” Teaching Tools, 1994, 1995, 1996.

Keynote,"  Writing & Computers Conf., Ithaca College, 1992.

"Multimedia & Writing,” 8th Conference Computers & Writing, 1992.

Infusing Technology into the Undergraduate Curriculum,” CSAC, 1992.

Teaching & Technology United,” Teaching Tools, 1991.

Writing in Heteromedia Environments,” 7th Conference on Computers and Writing, 1991.

InSpace/WorkSpace:  The Situating of Computer Technology in a Writing Curriculum,”1990.

Teaching Technical Communications via Networks,” MacAdemia '90, RIT, 1990.

Writing in Heteromedia Environments,” 6th Conf. on Computers and Writing, 1990.

Teaching With WORDprocessing,” Penn State Rhetoric Conf., 1989.

Implementing a Cross-Curriculum Tutorial Program,” University College Faculty Seminar, 1988.

Basic Writing and Student-Inmates/Inmate-Students,” Basic Writing Conference, 1986.

Is There a Grade in This Text?” 37th NYSEC Conf., 1986.

Disclosure:  A Writing Curriculum for Incarcerated Students,” Penn State Rhetoric Conference, 1986.

Carburetors, Breadboards, and Collaborative Learning,” Discourse Theory Colloquium, 1985.

Tagmemic Approach to Teaching Literature,” 34th NYSEC  Conference, 1983.

Writing &



Software Documentation

LEAP Assessment Insurance Guide, 1984

Celestial Navigation Software User Guide, 1985

Nassau Vehicle Maintenance System, O’Brien & Gere

Engineers, Inc., 1986

Genigraphics Masterpiece Suite, 1987

Laser Precision Fiber Optic Testing System, 1988


Oneida Daily Dispatch feature writer

Catholic Sun newspaper, contributing writer

Book Editing

“An Annotated Bibliography of the Argentine Novel”,

The Scarecrow Press, Inc., London, 1997

 "No Problem: The Story of Rev. Raymond F. McVey and Unity Acres", published by Eastern Shore Publishing, August, 1998

“Thirteen Months to Go”, Thunder Bay Publishing, 2003

Grant Writing

 “LitTAP Strategic Technology Project Grant”, Point of Contact, 2010-11

“A Proposal for Funding to the Anneberg/CPB Project, New Pathways to a Degree Initiative”, ISDP, 1990

“Teaching & Technology Unite (TATU)”, SU & Apple Computer, 1991

Web Editing

PBS Online, PBS KIDS  (, 2000-present

EBSCO Publishing, SocINDEX with Full Text, (, 2008-present


Playing Acoustic Guitar in a 3-piece band

Playing Ukulele

Music – Oneida Civic Coral

Sailing, kayaking


Woodworking, especially children’s toys & furniture

Environmental issues, stewardship

Fish Creek Atlantic Salmon Club (

Friends of Acadia, Maine (

Local History, Lake Champlain Maritime Musuem, Interpreter on the Lois McClure

Volunteering, e.g., food pantry

Don's Books


Thirteen Months to Go, written by Geri Wagner, edited by Don Wagner LINK to the publisher


"No Problem": The Story of Father Ray McVey and Unity Acres, a Catholic Worker House,

written by Geri Wagner, edited by Don Wagner LINK to the publisher